Restraint works, just ask J.C. Penney


When people think about strategy, they often ask what should we do? But it’s just as important to inquire in the other direction: what should we stop doing? This can help you ferret out investments of time, energy and money that fail to add value to your core customers. The recent history of J.C. Penney […]

J.C. Penney, Spam and more


This month we say take a closer look at how Marvin Ellison has focused his turnaround of J.C. Penney on what they’re Not doing. The punchline — it’s working.  We hope everyone had a great summer and is settling into the new school year and Fall. We’ve been crisscrossing the country between our work in Florida […]

Aloha to Alexander & Baldwin

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This month we say E Komo Mai to Alexander & Baldwin (NYSE: ALEX). Founded in 1870, Alexander & Baldwin is a premier Hawaii company, with interests in commercial real estate, real estate development, agriculture, and materials and construction. ALEX operates a large commercial property portfolio and is the largest open-air retail owner in Hawaii. Additionally, they are the […]

The Rent Report: Rising Fortunes


Strong demand and restrained construction are driving up shopping center revenues by Joel Groover Shopping Centers Today, July 2016 Headlines sound the drumbeat about “the death of the American mall” and the crushing effect of the Internet on brick-and-mortar stores. And yet those who study the actual performance of retail properties tell quite a different […]

June: Hello Peloton, Goodbye Victoria’s Secret


On a recent trip to New York we wandered into the Peloton store/cafe/recording studio in Chelsea. For those of you unfamiliar withPeloton, it’s a great mix of eTail, retail and subscription service. See below for more. Victoria’s Secret recently announced they’re shedding several divisions and discontinuing their catalog (‘we have the internet, we don’t need it’ – […]

The Founder’s Mentality: Learning to grow – without stalling out


Growth brings complexity—and complexity is the No. 1 culprit in stagnation. But this doesn’t mean established companies have to lose the startup mindset and turn sluggish with time. Nor do startups necessarily have to lose their edge by bringing in systems and processes as they scale up. What we all love about startups is the founder’s […]

With Spring Comes Baseball Analogies


In what has become a recurring nightmare for me, I give you the Tampa Airport renovation in light of new Uber stats. In Q4 2015, business travelers using Uber surpassed those using rental cars for the first time (43% vs 40% respectively). This seems reasonable until you consider that TIA is halfway through a $1b renovation which includes, […]

More than Measuring: Driving Traffic


In last month’s newsletter, we focused on the potential for Big Data to overthrow timeworn assumptions. A new program by Foursquare is the latest example of how this data renaissance is taking the guesswork out of retailing. Called Attribution, the initiative aims to give retailers solid data on whether their ads are actually driving store visits.

Convenience Counts: Thinking Small

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By Joel Groover Ramping up convenience via smaller stores and showrooms. In response to the fiscal crisis of 2008, many retailers focused on slashing prices in their existing stores or even launching off-price spinoffs. But another strategy — shrinking store formats and merchandise offerings in a bid to make shopping more convenient — is gaining […]